Frequently Asked Questions

Individuals and institutions may submit an onboarding inquiry through the Contact page. Eligibility and required documentation depend on residency, risk profile, and service scope. Submitting an inquiry does not create an account and does not constitute an offer or commitment.

Requirements vary. Commonly requested items include: a valid government-issued ID, proof of address, source-of-funds/source-of-wealth information, and (for entities) corporate registration documents, ownership structure, and authorized signatory details. We may request additional information to meet regulatory expectations.

Timelines depend on the completeness of your submission and any additional checks required. In many cases, initial review can be completed within several business days. Complex ownership structures or enhanced due diligence may require additional time.

We use layered controls such as secure sessions, access monitoring, and protective measures against automated abuse. Where applicable, we support additional authentication steps and verification for sensitive actions. You should also use a strong unique password and keep your devices protected.

Portfolio values are typically shown using available price data and the positions visible in your account context. Displayed values may be indicative and subject to market movements, spreads, and timing differences. Official confirmations and statements should be used for accounting and reconciliation.

Transfer options depend on the service configuration and account context. Where available, instructions may include SEPA and/or SWIFT fields. Fees, cut-off times, and intermediary routing can affect timing and final credited amounts.

A beneficiary is a receiving party (name, bank, IBAN/account, and jurisdiction). For security and compliance, adding or changing beneficiaries may require verification or internal review. This helps reduce fraud risk and supports regulatory controls.

Funding methods depend on your account configuration. Typically, funding is done via bank transfer using the provided reference details. Always ensure the sender information matches the verified profile and that references are entered exactly as instructed.

Withdrawals are generally processed to verified beneficiaries in line with applicable policies and controls. Additional verification may be requested for unusual requests, new beneficiaries, or elevated risk signals.

Card availability depends on your account setup and jurisdiction. If a card feature is available, limits and risk controls can apply. Requests for limit adjustments may require review and may be approved, adjusted, or declined.

Fees may depend on product scope and account configuration. Where applicable, you can request a fee schedule via Support. Some actions may also display an indicative fee prior to confirmation.

Supported assets and markets depend on the platform configuration and regulatory scope. Availability can change over time. If you are looking for a specific market or instrument, contact Support with the details.

Execution logic depends on the product type, liquidity, and market conditions. In general, orders may be subject to validation, pricing tolerance, and availability checks. We aim for fair and consistent handling, but execution cannot be guaranteed at a specific price.

We may publish market commentary or institutional insights. Such materials are for informational purposes only and do not constitute investment advice or a recommendation. You remain responsible for your decisions and should seek professional advice where appropriate.

Where supported, your portal may provide statements and transaction exports. If a document is unavailable, you can request it through Support and we will advise on availability and format.

We process personal data in line with applicable laws and our Privacy Policy. This includes security safeguards, limited access controls, and retention aligned to legitimate purposes such as service delivery, regulatory compliance, and fraud prevention.

You can manage cookies via your browser settings and, where available, our cookie banner. Blocking cookies may affect some site features. Please see our Cookies Policy for details.

We aim for high availability, but maintenance windows, updates, and third-party dependencies can affect uptime. If you experience an issue, try again later or contact Support with details (time, page, and device/browser).

For account-specific topics, use the Secure Message Centre where available. Avoid sharing sensitive data via unsecured channels. For general inquiries, you can use the Contact page.

Complaints can be submitted through Support. We will acknowledge receipt, review relevant records, and respond within a reasonable timeframe. Complex cases may require additional investigation.

No. Market values can fluctuate and losses are possible. Any examples or projections are illustrative only. You should consider your objectives and risk tolerance and obtain professional advice as needed.

We apply internal controls and policies intended to promote fair outcomes and mitigate conflicts. Execution and routing decisions may be influenced by liquidity, market conditions, and operational constraints.

Yes. Screening and risk controls may include sanctions checks and politically exposed person (PEP) assessments. Additional documentation may be requested to meet regulatory expectations.

Where offered, APIs may be available for market data or operational workflows. Access can require approval and security controls. Contact Support describing your use case and required endpoints.

Certain operational services may rely on established banking partners. Depending on configuration, some links may redirect to partner systems. Terms, availability, and processing may be subject to partner policies and applicable regulations.

Availability depends on configuration and jurisdiction. Crypto-related features may involve third-party infrastructure, additional risk disclosures, and enhanced controls. Crypto assets are volatile and may not be suitable for all users.

Where available, we recommend enabling additional authentication steps for stronger protection. Some sensitive actions may also require step-up verification regardless of 2FA status.

Yes, document updates may be required over time (e.g., updated ID, address, corporate changes). Upload instructions and acceptable formats will be provided via Support or your portal workflow.

Applicable terms depend on your location and the specific service scope. Please consult our Terms, Privacy, Cookies, and Disclaimer pages. In certain cases, additional agreements may apply.

Use the Contact page for general questions. For account-specific matters, use the Secure Message Centre where available. Provide clear details to help us respond efficiently.